1. Information we collect

When you contact us, chat with us, or submit an online booking, we collect the details you provide — such as your name, phone number, email address, trip details (pickup, destination, date and time), and supporting documents (for example, a valid government ID, driver's license, or business permit). We also keep records of your inquiries, chat messages, and bookings so we can serve you better.

2. How we use your information

We use your information to respond to inquiries, confirm availability and rates, process bookings, verify renter documents, coordinate drivers and pickups, and improve our services. We may contact you by phone, email, or chat about your current or past transactions. We do not sell your personal information to third parties.

3. Documents and verification

Booking documents you upload are used only to verify your booking and comply with our rental requirements. Please upload clear, legible copies. Do not send passwords or unrelated sensitive data through our forms.

4. Data storage and protection

Your information is stored securely and is accessible only to authorized JNJ Cars staff who need it to handle your booking or inquiry. While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.

5. Your rights

You may ask us what information we hold about you, request corrections, or request deletion of your records where applicable. To make a request, contact us at info@jnjcarsinnovation.com or call 0945-441-9192.

6. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.